:root {
  --bg: #f7efe4;
  --bg-deep: #efe0ca;
  --paper: rgba(255, 252, 247, 0.82);
  --paper-strong: rgba(255, 252, 247, 0.94);
  --ink: #2c241b;
  --muted: #756553;
  --line: rgba(72, 48, 24, 0.12);
  --accent: #b85c38;
  --accent-soft: rgba(184, 92, 56, 0.12);
  --accent-deep: #8f4021;
  --success: #2f6a47;
  --warning: #97641f;
  --closed: #59637b;
  --shadow: 0 24px 60px rgba(82, 53, 27, 0.12);
}

* {
  box-sizing: border-box;
}

html,
body {
  margin: 0;
  min-height: 100%;
}

body {
  font-family: "IBM Plex Sans KR", sans-serif;
  color: var(--ink);
  background:
    radial-gradient(circle at top left, rgba(255, 255, 255, 0.55), transparent 34%),
    radial-gradient(circle at bottom right, rgba(184, 92, 56, 0.18), transparent 28%),
    linear-gradient(160deg, var(--bg) 0%, var(--bg-deep) 100%);
}

button,
input,
textarea,
select {
  font: inherit;
}

.ambient {
  position: fixed;
  inset: auto;
  width: 340px;
  height: 340px;
  border-radius: 999px;
  filter: blur(20px);
  pointer-events: none;
  opacity: 0.55;
}

.ambient-left {
  top: -80px;
  left: -100px;
  background: rgba(255, 255, 255, 0.45);
}

.ambient-right {
  right: -60px;
  bottom: -80px;
  background: rgba(184, 92, 56, 0.18);
}

.page-shell {
  position: relative;
  max-width: 1440px;
  margin: 0 auto;
  padding: 40px 24px 48px;
}

.hero-card,
.panel {
  background: var(--paper);
  border: 1px solid var(--line);
  backdrop-filter: blur(14px);
  box-shadow: var(--shadow);
}

.hero-card {
  border-radius: 28px;
  padding: 30px 32px;
  margin-bottom: 22px;
}

.eyebrow,
.panel-kicker,
.meta-label,
.status-label {
  text-transform: uppercase;
  letter-spacing: 0.18em;
  font-size: 0.72rem;
  color: var(--muted);
}

.hero-card h1,
.panel h2,
.detail-subject {
  font-family: "Fraunces", serif;
  margin: 0;
}

.hero-card h1 {
  font-size: clamp(2rem, 4vw, 3.5rem);
  line-height: 1.04;
}

.hero-copy {
  max-width: 720px;
  margin: 12px 0 0;
  color: var(--muted);
  line-height: 1.7;
}

.layout-grid {
  display: grid;
  grid-template-columns: 340px minmax(320px, 1fr) minmax(360px, 1.15fr);
  gap: 18px;
}

.panel {
  border-radius: 24px;
  padding: 24px;
}

.panel-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 18px;
}

.panel-header h2 {
  font-size: 1.6rem;
}

.panel-actions {
  display: flex;
  gap: 10px;
}

.stack-form,
.reply-form {
  display: grid;
  gap: 14px;
}

.field {
  display: grid;
  gap: 8px;
}

.field span {
  font-weight: 600;
}

input,
textarea,
select {
  width: 100%;
  border-radius: 16px;
  border: 1px solid var(--line);
  background: rgba(255, 255, 255, 0.74);
  padding: 14px 16px;
  color: var(--ink);
  outline: none;
  transition: border-color 160ms ease, transform 160ms ease, box-shadow 160ms ease;
}

input:focus,
textarea:focus,
select:focus {
  border-color: rgba(184, 92, 56, 0.58);
  box-shadow: 0 0 0 4px rgba(184, 92, 56, 0.12);
}

textarea {
  resize: vertical;
}

.primary-button,
.danger-button,
.ghost-button,
.filter-chip {
  border-radius: 999px;
  border: 1px solid transparent;
  cursor: pointer;
  transition: transform 140ms ease, box-shadow 140ms ease, background 140ms ease, border-color 140ms ease;
}

.primary-button {
  background: linear-gradient(135deg, var(--accent) 0%, var(--accent-deep) 100%);
  color: #fff9f5;
  padding: 13px 18px;
  font-weight: 600;
  box-shadow: 0 16px 30px rgba(143, 64, 33, 0.2);
}

.danger-button {
  background: linear-gradient(135deg, #a84732 0%, #7c2f22 100%);
  color: #fff9f5;
  padding: 13px 18px;
  font-weight: 700;
  box-shadow: 0 16px 30px rgba(124, 47, 34, 0.16);
}

.ghost-button,
.filter-chip {
  background: rgba(255, 255, 255, 0.52);
  color: var(--ink);
  border-color: var(--line);
  padding: 10px 14px;
}

.primary-button:hover,
.danger-button:hover,
.ghost-button:hover,
.filter-chip:hover {
  transform: translateY(-1px);
}

.primary-button:disabled,
.danger-button:disabled,
.ghost-button:disabled {
  cursor: not-allowed;
  opacity: 0.6;
  transform: none;
}

.status-card,
.notice-card,
.summary-chip,
.inquiry-item,
.empty-state {
  border-radius: 20px;
  border: 1px solid var(--line);
  background: var(--paper-strong);
}

.status-card,
.notice-card {
  margin-top: 16px;
  padding: 16px;
}

.notice-card {
  background: rgba(255, 247, 240, 0.92);
}

.notice-card pre {
  margin: 10px 0 0;
  padding: 14px;
  border-radius: 16px;
  background: rgba(44, 36, 27, 0.06);
  overflow: auto;
  font-family: Consolas, "Courier New", monospace;
  font-size: 0.82rem;
}

.mono {
  font-family: Consolas, "Courier New", monospace;
}

.message {
  min-height: 24px;
  margin-top: 14px;
  color: var(--muted);
}

.message[data-kind="success"] {
  color: var(--success);
}

.message[data-kind="warning"] {
  color: var(--accent-deep);
}

.toolbar {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 16px;
}

.filter-group {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.filter-chip.is-active {
  background: var(--accent-soft);
  border-color: rgba(184, 92, 56, 0.28);
  color: var(--accent-deep);
}

.search-field {
  min-width: min(100%, 280px);
  flex: 1;
}

.summary-bar {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
  margin-bottom: 16px;
}

.summary-chip {
  padding: 14px;
}

.summary-chip span {
  display: block;
  color: var(--muted);
  font-size: 0.82rem;
}

.summary-chip strong {
  display: block;
  margin-top: 6px;
  font-size: 1.35rem;
}

.inquiry-list {
  display: grid;
  gap: 10px;
  max-height: 760px;
  overflow: auto;
  padding-right: 4px;
}

.inquiry-item {
  width: 100%;
  text-align: left;
  padding: 16px;
  cursor: pointer;
}

.inquiry-item.is-active {
  border-color: rgba(184, 92, 56, 0.32);
  background: rgba(255, 248, 242, 0.98);
}

.inquiry-item-header,
.inquiry-item-footer,
.detail-topline,
.reply-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.inquiry-item-title {
  margin: 8px 0 6px;
  font-size: 1rem;
  font-weight: 700;
}

.inquiry-item-meta,
.subtle {
  color: var(--muted);
  font-size: 0.88rem;
  line-height: 1.55;
}

.empty-state {
  padding: 22px;
}

.empty-state p,
.message-body {
  color: var(--muted);
  line-height: 1.72;
}

.detail-content {
  display: grid;
  gap: 18px;
}

.status-pill,
.source-pill {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 34px;
  padding: 0 14px;
  border-radius: 999px;
  font-size: 0.88rem;
  font-weight: 600;
}

.status-pill[data-status="OPEN"] {
  background: rgba(151, 100, 31, 0.12);
  color: var(--warning);
}

.status-pill[data-status="ANSWERED"] {
  background: rgba(47, 106, 71, 0.12);
  color: var(--success);
}

.status-pill[data-status="CLOSED"] {
  background: rgba(89, 99, 123, 0.12);
  color: var(--closed);
}

.source-pill {
  background: rgba(44, 36, 27, 0.06);
  color: var(--muted);
}

.detail-subject {
  font-size: clamp(1.7rem, 2vw, 2.25rem);
}

.detail-meta-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 16px 14px;
  padding: 18px;
  border-radius: 22px;
  border: 1px solid var(--line);
  background: var(--paper-strong);
}

.detail-meta-grid strong {
  display: block;
  margin-top: 6px;
  word-break: break-word;
}

.message-block {
  padding: 18px;
  border-radius: 22px;
  border: 1px solid var(--line);
  background: rgba(255, 255, 255, 0.66);
}

.suspension-card {
  display: grid;
  gap: 14px;
  padding: 18px;
  border-radius: 22px;
  border: 1px solid rgba(168, 71, 50, 0.18);
  background: rgba(255, 248, 244, 0.74);
}

.message-body {
  white-space: pre-wrap;
  margin: 10px 0 0;
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

@media (max-width: 1180px) {
  .layout-grid {
    grid-template-columns: 1fr;
  }

  .inquiry-list {
    max-height: 420px;
  }
}

@media (max-width: 720px) {
  .page-shell {
    padding: 18px 14px 28px;
  }

  .hero-card,
  .panel {
    border-radius: 22px;
    padding: 18px;
  }

  .summary-bar,
  .detail-meta-grid {
    grid-template-columns: 1fr 1fr;
  }
}

@media (max-width: 540px) {
  .summary-bar,
  .detail-meta-grid {
    grid-template-columns: 1fr;
  }

  .toolbar,
  .reply-footer,
  .inquiry-item-footer,
  .detail-topline {
    align-items: flex-start;
    flex-direction: column;
  }
}